ShopStorm
Customer Happiness ? January 2017 February 9, 2017 01:02
Hi there! It’s time, once again, to take a look at our customer service team’s performance metrics for the past month (January of 2017). We’re committed to providing awesome service to our valued merchants, and our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.
For January, our focus was on improving our time to first reply and our average response times. Here’s how January?compared to our December report:
Customer Happiness – January 2017 February 9, 2017 01:02
Hi there! It’s time, once again, to take a look at our customer service team’s performance metrics for the past month (January of 2017). We’re committed to providing awesome service to our valued merchants, and our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.
For January, our focus was on improving our time to first reply and our average response times. Here’s how January compared to our December report:
Customer Happiness – December 2016 January 5, 2017 00:58
Happy New Year! Today we’re taking a look back at our customer service team’s performance metrics for December of 2016. Our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.
For December, our focus was on improving our average response times and our goal of improving the percentage of those responses that come within 12hrs. Here’s how December compared to our November report:
Customer Happiness – November 2016 December 6, 2016 00:54
Hello! Today we’re taking a look at our customer service team’s performance metrics for November. Our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.
In November, our goal was to improve our average response times while maintaining our 100% happiness rating. Here’s how November compared to our October report:
Customer Happiness – October 2016 November 9, 2016 02:04
Today we’re taking a look at our customer service team’s performance metrics for October. Our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.
In October, our goal was to bring happiness ratings back up to 100% and maintain our average response times. Here’s how October compared to our September report:
Customer Happiness – September 2016 October 3, 2016 19:00
Hello! This post breaks down our customer service team’s performance metrics for September. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.
For September, our goal was to maintain our happiness ratings, and continue to decrease our response times. Here’s how September compared to August:
Customer Happiness – August 2016 September 6, 2016 19:00
Hey there! Today we’re taking a look at our customer service team’s performance metrics for August. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.
For August, our goal was to bring happiness ratings back up to 100% and ensure our average response times were within 12 hours. Here’s how August compared to our July report:
Customer Happiness – July 2016 August 8, 2016 19:00
Howdy! Today we’re breaking down our customer service team’s performance metrics for July. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.
In July, our goal was to bring happiness ratings back up to 100% and improve our average response times. Here’s how July compared to our our June report:
Customer Happiness – June 2016 July 14, 2016 07:00
Today, we’re breaking down our customer service team’s performance metrics for June. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.
Here’s how June compared to our our May report:
Customer Happiness – May 2016 June 6, 2016 19:00
Howdy! Today we’re breaking down our customer service team’s performance metrics for May. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly for each month.
In May, we looked to improve happiness ratings while maintaining our previous decreases in average response times. We also wanted to increase replies within 12 hours. Here’s how May
Welcome, Emily! May 17, 2016 19:00
We’re very happy to (re-)welcome another teammate to the ShopStorm family — welcome Emily Moss!
Emily has had a history working with our team on a freelance basis since ShopStorm was a few months old, and we were sad to see her leave to focus on other endeavors last year. She’s now rejoined ShopStorm as our team lead, and will be focusing on taking our apps to the next level.
Customer Happiness – April 2016 May 9, 2016 19:00
Time for another happiness report! Our monthly reports let us evaluate our support team’s response times and ratings throughout each month and share them with merchants using our apps. Our goals for April were to focus on lowering response times and to improve happiness ratings. Here’s how April compared to our our March report: Number Read More…
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Customer Happiness – March 2016 April 4, 2016 19:00
Our happiness reports let everyone get a look at how our customer service performs in a given month, and today we’ll be looking at March’s metrics. Our goals for the month were to increase happiness and satisfaction ratings, along with maintaining average response times. While we met the goal for satisfaction ratings, we weren’t able Read More…
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Customer Happiness – February 2016 March 7, 2016 20:00
2016 is moving right along smile Time for another look into our customer service team for February! Our happiness reports let everyone get some insight into how our customer service performs in a given month with respect to average response times and customer satisfaction. In February, we wanted to work towards maintaining happiness ratings while Read More…
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