ShopStorm
Use an FAQ Page on Shopify to Quickly Answer Questions October 5, 2016 19:00
An FAQ page on Shopify can be a useful addition to your store as it can serve a number of purposes. As your store grows, there may be questions that are not addressed in your sales copy or products’ description. Instead of leaving these questions unanswered until customers hear back from your support team (which may just be you in the beginning), add an FAQ page to address commonly asked questions.
In this post, we’ll take a look at how an FAQ page improves customer experience, tips for building one, and Shopify apps that can help.
How to Manage Unhappy Customers for your Shopify Store June 29, 2016 19:00
Part of running a successful Shopify store is great customer service. As your store grows, there may be times when some customers are not satisfied with the products they received. When you have unhappy customers, it is important to understand where their expectations were not met, and keep some principles in mind to manage and create a great customer experience.
In this post, we look at five tips about customer service that can help you impress an unhappy customer, to hopefully turn them into advocates.
Differentiate Your Store through Customer Service March 2, 2016 20:00
Customer service plays a huge role in growing your business and building your brand. According to a RightNow report, 55% of those surveyed became customers of a company because of their reputation for customer service. Great service attracts new business, and helps you not only keep existing customers, but build loyalty amongst your customers. The Read More…
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