Shopify Product Customizer 2.0 February 16, 2016 05:00

We have some really exciting news to share today, as we’ve been working on a new version of Product Customizer for quite some time now, and we’re releasing these changes to shops throughout this week! We’ve spent the past year completely re-architecting the app to make it a lot more flexible for merchants’ needs. After Read More…

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Customer Happiness – January 2016 February 8, 2016 20:00

Time for our first happiness report of 2016! Our happiness reports let everyone publicly keep tabs on how our customer service performs in terms of conversations answered, happiness ratings, and average response times. In January, we wanted to work towards decreased average response times while maintaining happiness ratings. We are happy to say that we Read More…

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Welcome, Hannes! February 1, 2016 20:00

We’re pleased to welcome another team member to the ShopStorm family today. We’re very excited to announce that Hannes Benson will be joining our team as a senior app developer! Hannes joins our team from South Africa, bringing our total country count to 6 (!). He’s joining us after working with Mad Mimi and GoDaddy, Read More…

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Customer Happiness – December 2015 January 4, 2016 20:00

Last 2015 happiness report! Our happiness reports give you some insight into how our customer service performs in terms of conversations handled, happiness ratings, and average response times. In December, we had a few things we wanted to work on, as our stated goals were: …we’ll be working towards maintaining happiness ratings while bringing our Read More…

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Customer Happiness – November 2015 December 7, 2015 20:00

It’s time for our November customer service review! Our happiness reports give you some insight into how our customer service help desk performs each month, along with expected response times and replies resolution. Our November goals included maintaining our average response times and bumping happiness ratings to 100%. Unfortunately we had a team member on Read More…

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Happy Checkout App Updated November 25, 2015 08:00

Shopify has recently made some changes to the way the “Thank You” page is displayed for shops once an order is completed to provide some new information to your customers on order tracking. This is a great improvement for your customers, and it also allowed us to do some cool new things with our Happy Read More…

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Customer Happiness – October 2015 November 2, 2015 20:00

Another month, time for another happiness report. Hope y’all enjoyed your Halloween! Our series of happiness reports prompts us to take a look into our customer service team’s performance each month, and also lets us share these publicly to be accountable for how we’re doing. Today we’re taking a look at October’s stats. Our October Read More…

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Customer Happiness – September 2015 October 5, 2015 19:00

New month, new support stats review! Our happiness reports enable us to take a look at our customer service team’s progress from the previous month, and we publish them publicly so that our merchants can see how we’re doing, and so that we can set goals for the next month. Today we’re looking at September’s Read More…

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Customer Happiness – August 2015 September 3, 2015 19:00

Beginning of the month = reviewing our previous month’s support stats smile Our happiness reports enable us to take a look at our customer service team’s progress from the previous month, and today we’re going to examine our support team’s metrics for August. We make these public so you can insight into how our service Read More…

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Customer Happiness – July 2015 August 6, 2015 19:00

Another month, another analysis of our customer service metrics smile Each month we take a look at our customer service team’s progress, so we’re going to examine our support team’s metrics for July. Our happiness reports are public so you can insight into how our service team works and to give us an excuse to Read More…

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Customer Happiness – June 2015 July 5, 2015 19:00

I hope our friends in the U.S. enjoyed the holiday weekend, and Happy Independence Day smile . As always, a new month means a look at our customer service team’s progress, so we’re going to examine our support team’s metrics for June. Our happiness reports are public so that you can can insight into how Read More…

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Customer Happiness – March 2015 April 6, 2015 19:00

We’re reflecting today on our support team’s metrics for March, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from February were: (1) maintain our satisfaction ratings, (2) decrease time to first reply, and (3) increase replies in the first 12 hours. Read More…

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Welcome, Jory! March 23, 2015 19:00

This post is a bit overdue, and it’s my fault for messing up my own scheduling uneasy . We were so excited to bring a new team member on board and the work that he’s doing that we forgot to share him with all of you! We’re very pleased that Jory Hatton has joined the Read More…

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Customer Happiness – February 2015 March 8, 2015 19:00

We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings. We managed to come Read More…

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Customer Happiness – February 2015 March 8, 2015 19:00

We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings.

We managed to

Welcoming the Jilt Abandoned Cart App February 19, 2015 06:02

We’re excited to share that we’ve acquired a new app that we’ll be bringing back to Shopify very soon: Jilt abandoned cart app. Jilt makes a great addition to our existing portfolio of apps, and we’re currently giving it the full ShopStorm treatment (code audit, patching issues, testing, etc) before release. What’s Jilt? Jilt is Read More…

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Welcoming the Jilt Abandoned Cart App February 19, 2015 06:02

We’re excited to share that we’ve acquired a new app that we’ll be bringing back to Shopify very soon: Jilt abandoned cart app.

Jilt makes a great addition to our existing portfolio of apps, and we’re currently giving it the full ShopStorm treatment (code audit, patching issues, testing, etc) before release.

Customer Happiness – January 2015 February 2, 2015 20:00

We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours. While it may have been by a nose, Read More…

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Customer Happiness – January 2015 February 2, 2015 20:00

We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours.

While it may have

ShopStorm in 2014 January 11, 2015 20:00

Happy New Year all! With every new year, we reflect on our business and set our goals for the next year. 2014 was an exciting year for our team, and we’d like to share some of the highlights with you, as well as our plans for this year. 2014 in Review At the beginning of Read More…

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ShopStorm in 2014 January 11, 2015 20:00

Happy New Year all! With every new year, we reflect on our business and set our goals for the next year. 2014 was an exciting year for our team, and we’d like to share some of the highlights with you, as well as our plans for this year.

2014 in Review

At the beginning of this year, we didn’t have one, united brand that supported our apps. We’ve owned Product Customizer and BlogFeeder since September 2013 when

Customer Happiness – December 2014 January 4, 2015 20:00

We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that Read More…

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Customer Happiness – December 2014 January 4, 2015 20:00

We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that meeting our response time goals would be difficult.

We were able to keep our metrics consistent with November, but we

Customer Happiness – December 2014 January 4, 2015 20:00

We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that meeting our response time goals would be difficult.

We were able to keep our metrics consistent with November, but we