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Customer Happiness – January 2016 February 8, 2016 20:00
Time for our first happiness report of 2016! Our happiness reports let everyone publicly keep tabs on how our customer service performs in terms of conversations answered, happiness ratings, and average response times. In January, we wanted to work towards decreased average response times while maintaining happiness ratings. We are happy to say that we Read More…
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Customer Happiness – December 2015 January 4, 2016 20:00
Last 2015 happiness report! Our happiness reports give you some insight into how our customer service performs in terms of conversations handled, happiness ratings, and average response times. In December, we had a few things we wanted to work on, as our stated goals were: …we’ll be working towards maintaining happiness ratings while bringing our Read More…
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Customer Happiness – November 2015 December 7, 2015 20:00
It’s time for our November customer service review! Our happiness reports give you some insight into how our customer service help desk performs each month, along with expected response times and replies resolution. Our November goals included maintaining our average response times and bumping happiness ratings to 100%. Unfortunately we had a team member on Read More…
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Customer Happiness – October 2015 November 2, 2015 20:00
Another month, time for another happiness report. Hope y’all enjoyed your Halloween! Our series of happiness reports prompts us to take a look into our customer service team’s performance each month, and also lets us share these publicly to be accountable for how we’re doing. Today we’re taking a look at October’s stats. Our October Read More…
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Customer Happiness – September 2015 October 5, 2015 19:00
New month, new support stats review! Our happiness reports enable us to take a look at our customer service team’s progress from the previous month, and we publish them publicly so that our merchants can see how we’re doing, and so that we can set goals for the next month. Today we’re looking at September’s Read More…
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Customer Happiness – August 2015 September 3, 2015 19:00
Beginning of the month = reviewing our previous month’s support stats smile Our happiness reports enable us to take a look at our customer service team’s progress from the previous month, and today we’re going to examine our support team’s metrics for August. We make these public so you can insight into how our service Read More…
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Customer Happiness – July 2015 August 6, 2015 19:00
Another month, another analysis of our customer service metrics smile Each month we take a look at our customer service team’s progress, so we’re going to examine our support team’s metrics for July. Our happiness reports are public so you can insight into how our service team works and to give us an excuse to Read More…
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Customer Happiness – June 2015 July 5, 2015 19:00
I hope our friends in the U.S. enjoyed the holiday weekend, and Happy Independence Day smile . As always, a new month means a look at our customer service team’s progress, so we’re going to examine our support team’s metrics for June. Our happiness reports are public so that you can can insight into how Read More…
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Customer Happiness – May 2015 June 7, 2015 19:00
New month, new look at our support team’s statistics! Today we’re taking a look at our support team’s metrics for May. If you’ve not read our happiness reports yet, we share them publicly to be transparent about how our team and customer service system works. Our goals from April were: (1) maintain our satisfaction ratings Read More…
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Customer Happiness – April 2015 May 5, 2015 19:00
Finally, spring is here! Those of us in the northern hemisphere are pretty pumped, and sometimes answering your emails on a laptop outside to celebrate smile . Today we’re taking a look at our support team’s metrics for April. If you’ve not read our happiness reports yet, we share them publicly to be transparent about Read More…
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Customer Happiness – March 2015 April 6, 2015 19:00
We’re reflecting today on our support team’s metrics for March, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from February were: (1) maintain our satisfaction ratings, (2) decrease time to first reply, and (3) increase replies in the first 12 hours. Read More…
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Customer Happiness – February 2015 March 8, 2015 19:00
We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings. We managed to come Read More…
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Customer Happiness – February 2015 March 8, 2015 19:00
We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings.
We managed to
Customer Happiness – January 2015 February 2, 2015 20:00
We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours. While it may have been by a nose, Read More…
The post Customer Happiness – January 2015 appeared first on ShopStorm.
Customer Happiness – January 2015 February 2, 2015 20:00
We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours.
While it may have
Customer Happiness – December 2014 January 4, 2015 20:00
We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that Read More…
The post Customer Happiness – December 2014 appeared first on ShopStorm.
Customer Happiness – December 2014 January 4, 2015 20:00
We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that meeting our response time goals would be difficult.
We were able to keep our metrics consistent with November, but we
Customer Happiness – December 2014 January 4, 2015 20:00
We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that meeting our response time goals would be difficult.
We were able to keep our metrics consistent with November, but we
Customer Happiness – November 2014 December 3, 2014 20:00
It’s time for us to reflect on our customer service performance for November, and we share our support metrics to be as transparent as possible about our support system and service. We made improvements in October, and our goal was continue making progress on ticket response times and replies within 12 hours in November. We Read More…
The post Customer Happiness – November 2014 appeared first on ShopStorm.
Customer Happiness – November 2014 December 3, 2014 20:00
It’s time for us to reflect on our customer service performance for November, and we share our support metrics to be as transparent as possible about our support system and service. We made improvements in October, and our goal was continue making progress on ticket response times and replies within 12 hours in November.
We didn’t meet our goals this month, but we’re not as disappointed about missing this month. November saw a
Customer Happiness – November 2014 December 3, 2014 20:00
It’s time for us to reflect on our customer service performance for November, and we share our support metrics to be as transparent as possible about our support system and service. We made improvements in October, and our goal was continue making progress on ticket response times and replies within 12 hours in November.
We didn’t meet our goals this month, but we’re not as disappointed about missing this month. November saw a
Service Restored December 1, 2014 14:44
Hello everyone! We’ve got a quick announcement for you on today’s downtime. Our DNS provider, DNSimple, experienced a massive denial-of-service attack today, which caused their site and services to go down for several hours. As a result, while our site and apps were operational, DNS services failed and both our site and app admins were Read More…
The post Service Restored appeared first on ShopStorm.
Service Restored December 1, 2014 14:44
Hello everyone! We’ve got a quick announcement for you on today’s downtime.
Our DNS provider, DNSimple, experienced a massive denial-of-service attack today, which caused their site and services to go down for several hours. As a result, while our site and apps were operational, DNS services failed and
Service Restored December 1, 2014 14:44
Hello everyone! We’ve got a quick announcement for you on today’s downtime.
Our DNS provider, DNSimple, experienced a massive denial-of-service attack today, which caused their site and services to go down for several hours. As a result, while our site and apps were operational, DNS services failed and
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