Pinterest + Shopify: Sell Products with Pinterest Buyable Pins June 9, 2015 19:00

Pinterest announced last week that it will allow buyable pins that integrate with Shopify store products. Any pin on Pinterest with a blue price can be purchased by Pinterest users directly through a “Buy It” button. Currently, Shopify is one of only two platforms that lets you take advantage of the new “Buy It” button Read More…

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Customer Happiness – May 2015 June 7, 2015 19:00

New month, new look at our support team’s statistics! Today we’re taking a look at our support team’s metrics for May. If you’ve not read our happiness reports yet, we share them publicly to be transparent about how our team and customer service system works. Our goals from April were: (1) maintain our satisfaction ratings Read More…

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Level Up Your Customer Service with Shopify June 2, 2015 19:00

No customer service is good customer service, according to a Harvard Business Review report. In the context of your Shopify store, this means that if the user experience on your storefront is so well drawn that users find all the information they need, and find answers to their questions easily on your site, then they Read More…

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Sell Internationally: Shopify Tools to Help You Sell Abroad May 26, 2015 19:00

As the cost of access to technology has gone down globally, eCommerce has risen in markets around the world. According to eCommerce trends between 2009 and 2014, China had the highest growth in eCommerce revenue globally with a 16-fold increase during that period. In a previous post, we showed different ways to make your Shopify Read More…

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Sell internationally: Create a multilingual Shopify store May 20, 2015 19:00

While selling your products on Shopify locally or within your country is a good start, you may be missing out on global opportunities by not selling overseas. Selling internationally can be a great way to increase your customer base and make your brand more recognizable. In this post, we will go over different ways of Read More…

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Sell Digital Products with Shopify to Expand Your Store Catalog May 12, 2015 19:00

Digital products can be great additions to your store as they provide hassle-free and instant delivery for your customers. There are many types of digital products and many reasons why they are increasingly popular – both for customers and store owners. But, let’s start with the basics… What are digital products? Digital products are any Read More…

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Customer Happiness – April 2015 May 5, 2015 19:00

Finally, spring is here! Those of us in the northern hemisphere are pretty pumped, and sometimes answering your emails on a laptop outside to celebrate smile . Today we’re taking a look at our support team’s metrics for April. If you’ve not read our happiness reports yet, we share them publicly to be transparent about Read More…

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Build Your Store by Building Customer Loyalty April 29, 2015 02:00

One of the key metrics in an eCommerce business, like one you can set up through Shopify, is the lifetime value of a customer. Simply put, the lifetime value of a customer is the measure of how much revenue a single customer will create over a lifetime of interacting with your business. Let’s take a Read More…

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Jilt Re-launched! April 23, 2015 19:00

The unfortunate reality of running an eCommerce store is that 68% of all shopping carts are abandoned. This means that over half of visitors that start checkout — not the ones that just visit, but ones that take action to purchase — will stop purchasing from you. Saving this revenue can make a significant impact Read More…

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Customer Happiness – March 2015 April 6, 2015 19:00

We’re reflecting today on our support team’s metrics for March, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from February were: (1) maintain our satisfaction ratings, (2) decrease time to first reply, and (3) increase replies in the first 12 hours. Read More…

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Welcome, Jory! March 23, 2015 19:00

This post is a bit overdue, and it’s my fault for messing up my own scheduling uneasy . We were so excited to bring a new team member on board and the work that he’s doing that we forgot to share him with all of you! We’re very pleased that Jory Hatton has joined the Read More…

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Customer Happiness – February 2015 March 8, 2015 19:00

We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings. We managed to come Read More…

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Customer Happiness – February 2015 March 8, 2015 19:00

We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings.

We managed to

New Feature: Shopify Storefront Editor March 2, 2015 20:00

Shopify has announced a new feature we’re pretty big fans of recently, and we’re giving you the scoop on it today. The Shopify Storefront Editor went live last week, and you can try it out over the next couple of weeks to see how you like it for managing your theme options. This is an Read More…

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New Feature: Shopify Storefront Editor March 2, 2015 20:00

Shopify has announced a new feature we’re pretty big fans of recently, and we’re giving you the scoop on it today. The Shopify Storefront Editor went live last week, and you can try it out over the next couple of weeks to see how you like it for managing your theme options.

This is an awesome step forward to let you see how changes affect your site in real time. Previously, you’d have to adjust a setting, then view a live preview of the changes to see how your site was affected. The Shopify Storefront Editor takes the guesswork out of these changes for you by

Welcoming the Jilt Abandoned Cart App February 19, 2015 06:02

We’re excited to share that we’ve acquired a new app that we’ll be bringing back to Shopify very soon: Jilt abandoned cart app. Jilt makes a great addition to our existing portfolio of apps, and we’re currently giving it the full ShopStorm treatment (code audit, patching issues, testing, etc) before release. What’s Jilt? Jilt is Read More…

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Welcoming the Jilt Abandoned Cart App February 19, 2015 06:02

We’re excited to share that we’ve acquired a new app that we’ll be bringing back to Shopify very soon: Jilt abandoned cart app.

Jilt makes a great addition to our existing portfolio of apps, and we’re currently giving it the full ShopStorm treatment (code audit, patching issues, testing, etc) before release.

Customer Happiness – January 2015 February 2, 2015 20:00

We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours. While it may have been by a nose, Read More…

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Customer Happiness – January 2015 February 2, 2015 20:00

We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours.

While it may have

How to Optimize Shopify Social Sharing January 18, 2015 20:00

Sharing products via social media is a great way to build a following and to interact with your customers. If you do it well, it can be a fairly low cost customer acquisition channel, and it also builds brand loyalty by allowing customers to interact with your shop and employees (people love knowing they’re talking Read More…

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How to Optimize Shopify Social Sharing January 18, 2015 20:00

Sharing products via social media is a great way to build a following and to interact with your customers. If you do it well, it can be a fairly low cost customer acquisition channel, and it also builds brand loyalty by allowing customers to interact with your shop and employees (people love knowing they’re talking to other people).

While you can add sharing buttons to your Shopify product pages pretty easily with the free AddThis app, this doesn’t mean that your products are shares are optimized. They can look better!

ShopStorm in 2014 January 11, 2015 20:00

Happy New Year all! With every new year, we reflect on our business and set our goals for the next year. 2014 was an exciting year for our team, and we’d like to share some of the highlights with you, as well as our plans for this year. 2014 in Review At the beginning of Read More…

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ShopStorm in 2014 January 11, 2015 20:00

Happy New Year all! With every new year, we reflect on our business and set our goals for the next year. 2014 was an exciting year for our team, and we’d like to share some of the highlights with you, as well as our plans for this year.

2014 in Review

At the beginning of this year, we didn’t have one, united brand that supported our apps. We’ve owned Product Customizer and BlogFeeder since September 2013 when

Customer Happiness – December 2014 January 4, 2015 20:00

We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that Read More…

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